Shipping, Refunds & Returns

Shipping Rates

For orders under $50, shipping is $9.95 flat rate Australia-wide.
For orders over $50, shipping is free Australia-wide.

For New Zealand orders, shipping is $15.00 flat rate up to 2kgs.

Shipping Turnaround

All orders are shipped within 48hours from payment confirmation.

Delivery within Australia is between 5-7 working days unless specified otherwise.

And for New Zealand orders, please allow 7-14 working days for delivery.

Returns and Exchanges

Glow Organics is committed to ensuring your complete satisfaction with your purchase. However, please choose carefully as we do not refund for change of mind. If you are dissatisfied for any particular reason, please read the full terms and conditions outlined below.

Glow Organics will only accept product returns and provide you with a refund or exchange where:

  • In the event that the product shipped is not what you ordered, please notify us so that we can organise a return and a replacement immediately. Returned items must be unopened, unused and returned in its original condition within 5 days of invoice. 

  • The product is faulty or not of acceptable quality. Glow Organics reserves the right to assess the condition of the returned goods prior to providing a refund or exchange. This may result in the refusal of the refund or exchange.

Returns will be accepted only within 3 days of the delivery confirmation date. A full refund of the invoice excluding the shipping will be made promptly upon receiving the products. Please allow us 48hours to assess your request, and we will notify you with further instructions.

Damaged in Transit

If damaged, don't accept delivery from the courier and notify us.

If you have already accepted delivery and the product appears to have been damaged in transit, you should notify us immediately.

Return Exceptions

All sale items are non-refundable.